INERTIA OF TOURISTS: A SYSTEMATIC REVIEW

Main Article Content

ARI ARISMAN, RATIH HURRIYATI, DISMAN, CHAIRUL FURQON

Abstract

The emergence of tourist inertia as a response to theoretical developments and competition for tourist destinations leaves questions and criticisms due to the need for more theoretical foundations, resulting in fragmented understanding and contradictory research. This study used the PRISMA statement as a guideline for a systematic literature review and PICO to synthesize the principal results and answer research questions. This study searched studies with published year restrictions from 2006 to 2022 and collected from Scopus-indexed journals with the ScienceDirect, Springer, Sage, JSTOR, Wiley Online Library, and Taylor & Francis Online databases. This research synthesizes and analyzes 24 relevant articles discussing current tourist inertia, habits, and research limitations. Cognitive, affective, behavioural, rationalization, tolerance, and vitality aspects are the subject of tourist inertia today. Decisions on repeat visits and post-visit experiences are debatable tourist inertial biases. Limitations of the destination domain, research dimensions, data collection techniques, measurements, generalization of findings, variables, and constructs are still limitations in tourist inertia research. The article’s end includes conclusions with limitations and recommendations for further research.

Article Details

Section
Public Law
Author Biography

ARI ARISMAN, RATIH HURRIYATI, DISMAN, CHAIRUL FURQON

ARI ARISMAN1, *, RATIH HURRIYATI2, DISMAN3, CHAIRUL FURQON4

1,2,3,4Department of Management, Faculty of Economics and Business Education, Universitas Pendidikan Indonesia, Bandung, Indonesia

References

Alvarez, E., & Brida, J. G. (2018). An Agent‐based Model of Tourism Destinations Choice. Int J Tourism Res, 1–11. https://doi.org/10.1002/jtr.2248

Anderson, R. E., & Srinivasan, S. S. (2003). E-Satisfaction and E-Loyalty: A Contingency Framework. Psychology & Marketing, 20(2), 123–138. https://doi.org/10.1002/mar.10063

Antón, C., Camarero, C., & Laguna-garcía, M. (2014). Towards a New Approach of Destination Loyalty Drivers: Satisfaction, Visit Intensity and Tourist Motivations. Current Issues in Tourism, 37–41. https://doi.org/10.1080/13683500.2014.936834

Assaker, G., & Hallak, R. (2013). Moderating Effects of Tourists’ Novelty-Seeking Tendencies on Destination Image, Visitor Satisfaction, and Short- and Long-Term Revisit Intentions. Journal of Travel Research, 20(10), 1–14. https://doi.org/10.1177/0047287513478497

Brown, G., Smith, A., & Assaker, G. (2016). Revisiting the Host City: An Empirical Examination of Sport Involvement, Place Attachment, Event Satisfaction and Spectator Intentions at the London Olympics. Tourism Management, 55, 160–172. https://doi.org/10.1016/j.tourman.2016.02.010

Butler, R. (2009). Tourism in the Future: Cycles, Waves or Wheels? Futures, 41(2009), 346–352. https://doi.org/10.1016/j.futures.2008.11.002

Butler, R. W. (1980). The Concept of A Tourist Area Cycle of Evolution: Implications for Management of Resources. Canadian Geographer, XXIV(1), 5–12. https://doi.org/10.1111/j.1541-0064.1980.tb00970.x

Caneen, J. M. (2003). Cultural Determinants of Tourist Intention to Return. Tourism Analysis, 8(2), 237–242. https://doi.org/10.3727/108354203774076805

Chiappa, G. Del, & Correia, H. (2018). Factors Shaping Tourists’ Inertia Towards Behaving Responsibly. In Tourist Behavior (pp. 49–63). Tourism, Hospitality & Event Management. https://doi.org/10.1007/978-3-319-78553-0

Clarke, J., Bowen, D., Clarke, J., & Bowen, D. (2018). Familiar Tourists, their Behaviours and Place Attachments: An Empirical Framework. Tourism Recreation Research, 0(0), 1–15. https://doi.org/10.1080/02508281.2018.1498158

Cui, R., Huang, S., Chen, H., Zhang, Q., & Li, Z. (2019). Tourist Inertia in Satisfaction-Revisit Relation. Annals of Tourism Research, 102771. https://doi.org/10.1016/j.annals.2019.102771

Dolnicar, S., Coltman, T., & Sharma, R. (2015). Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention. Journal of Travel Research, 54(2), 152–178. https://doi.org/10.1177/0047287513513167

Doxey, M. (1975). Sanctions Revisited. International Journal, 31(1), 53. https://doi.org/10.2307/40201303

Fishbein, M. A., & Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. MA: Addison-Wesley.

Gallarza, M. G., Maubisson, L., & Rivière, A. (2020). Replicating Consumer Value Scales: A Comparative Study of EVS and PERVAL at a Cultural Heritage Site. Journal of Business Research, 1–10. https://doi.org/10.1016/j.jbusres.2020.01.070

Greenwood, D. J. (1977). Culture by the Pound: an Anthropological Perspective on Tourism as Cultural. Hosts and Guests: The Antropolgy of Tourism, 129–138. https://doi.org/10.9783/9780812208016.169

Han, H., Kim, W., Lee, S., Song, H., Han, H., Kim, W., Lee, S., & Song, H. (2017). Key Determinants of Upscale Restaurant Patrons’ Repeat Purchase Behavior: Testing the Impact of Inertia Key Determinants of Upscale Restaurant Patrons’ Repeat Purchase Behavior: Testing the Impact of Inertia. Journal of Quality Assurance in Hospitality & Tourism, 1–17. https://doi.org/10.1080/1528008X.2017.1331153

Han, H., Kim, Y., & Kim, E. (2011). Cognitive, Affective, Conative, and Action Loyalty: Testing the Impact of Inertia. International Journal of Hospitality Management, 30(4), 1008–1019. https://doi.org/10.1016/j.ijhm.2011.03.006

Hong, S., Lee, S., & Lee, S. (2009). Selecting Revisiting Destinations. Annals of Tourism Research, 36(2), 268–294. https://doi.org/10.1016/j.annals.2009.01.001

Hu, F., Teichert, T., Liu, Y., Li, H., & Gundyreva, E. (2019). Evolving Customer Expectations of Hospitality Services: Differences in Attribute Effects on Satisfaction and Re-Patronage. Tourism Management, 74, 345–357. https://doi.org/10.1016/j.tourman.2019.04.010

Huang, S. (Sam), & Hsu, C. H. C. (2009). Effects of Travel Motivation, Past Experience, Perceived Constraint, and Attitude on Revisit Intention. Journal of Travel Research. https://doi.org/10.1177/0047287508328793

Humphreys, C. (2016). Travelling with Golf Clubs : The Influence of Baggage on the Trip Decision-making Process. Journal of Sport & Tourism, 0(0), 1–15. https://doi.org/10.1080/14775085.2016.1249017

Jin, N. P., Lee, S., & Lee, H. (2013). The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons : New versus Repeat Visitors. International Journal of Tourism Research. https://doi.org/10.1002/jtr

Kim, M. G., Lee, C. H., & Mattila, A. S. (2014). Determinants of Customer Complaint Behavior in a Restaurant Context: The Role of Culture, Price Level, and Customer Loyalty. Journal of Hospitality Marketing & Management, 23(8), 885–906. https://doi.org/10.1080/19368623.2014.896762

Lv, X., & Wu, A. (2021). The Role of Extraordinary Sensory Experiences in Shaping Destination Brand Love: An Empirical Study. Journal of Travel & Tourism Marketing, 38(2), 179–193. https://doi.org/10.1080/10548408.2021.1889447

Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. The BMJ, 372. https://doi.org/10.1136/bmj.n71

Park, S., & Nicolau, J. L. (2019). Annals of Tourism Research Image effect on customer-centric measures of performance. Annals of Tourism Research, 76, 226–238. https://doi.org/10.1016/j.annals.2019.04.007

Polîtes, G. L., & Karahanna, E. (2012). Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance. Management Information Systems Research Center, University of Minnesota, 36(1), 21–42. https://doi.org/10.2307/41410404

Pranckut, R. (2021). Web of Science (WoS) and Scopus: The Titans of Bibliographic Information in Today’s Academic World. Publications, 9(12), 1–59. https://doi.org/10.3390/publications9010012

Qu, Y., Dong, Y., & Xiang, G. (2021). Attachment-triggered Attributes and Destination Revisit. Annals of Tourism Research, 89, 103202. https://doi.org/10.1016/j.annals.2021.103202

Rossiter, J. R. (2002). The C-OAR-SE Procedure for Scale Development in Marketing. International Journal of Research in Marketing, 19, 305–335. https://doi.org/1016/S0167-8116(02)00097-6

Russell, C. A., & Reviewed, S. J. L. (2012). The Temporal and Focal Dynamics of Volitional Reconsumption: A Phenomenological Investigation of Repeated Hedonic Experiences. Journal of Consumer Research, 39(2), 341–359. https://doi.org/10.1086/662996

Shabankareh, M., Nazarian, A., Seyyedamiri, N., Jandaghi, G., & Ranjbaran, A. (2022). Influential Factors of Loyalty and Disloyalty of Travellers towards Traditional-resorts. Anatolia, 33(3), 362–373. https://doi.org/10.1080/13032917.2021.1934882

Snyder, H. (2019). Literature Review as a Research Methodology: An Overview and Guidelines. Journal of Business Research, 104, 333–339. https://doi.org/10.1016/j.jbusres.2019.07.039

Stansfield, C. A. (1978). Atlantic City and the Resort Cycle. Background to the Legalisation of Gambling. Annals of Tourism Research, 5(2), 238–251. https://doi.org/10.1016/0160-7383(78)90222-0

Tversky, A., & Kahneman, D. (1991). Loss Aversion in Riskless Choice. The Quarterly Journal of Economics, 106(4), 1039–1061. https://doi.org/10.2307/2937956

van Eck, N. J., & Waltman, L. (2022). VOSviewer Manual. Leiden: Univeristeit Leiden.

Wang, F. (2018). Space, Function, and Vitality in Historic Areas: The Tourismification Process and Spatial Order of Shichahai in Beijing. Int J Tourism Res, 1–10. https://doi.org/10.1002/jtr.2185

Wang, G., Jia, H., Tian, J., Lin, Y., Wu, R., Liu, Z., & Gao, H. (2022). A Quantitative Method to Delineate the Influence Area of Work Zone Considering Route Choice Inertia and Elastic Demand. Journal of Advanced Transportation, 2022(1). https://doi.org/10.1155/2022/2507107

Xu, X., & Li, Y. (2016). The Antecedents of Customer Satisfaction and Dissatisfaction toward Various Types of Hotels: A Text Mining Approach. International Journal of Hospitality Management, 55, 57–69. https://doi.org/10.1016/j.ijhm.2016.03.003

Yuksel, A., Yuksel, F., & Bilim, Y. (2010). Destination Attachment: Effects on Customer Satisfaction and Cognitive, Affective and Conative Loyalty. Tourism Management, 31(2), 274–284. https://doi.org/10.1016/j.tourman.2009.03.007