HALAL TOTAL QUALITY MANAGEMENT TOWARDS QUALITY PERFORMANCE. A CONCEPTUAL FRAMEWORK
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Abstract
Total Quality Management (TQM) has become a modern system of constant improvement of the quality of all company activities. This paper aimed conceptual compared the multidimensionality of total quality management and the impact on quality performance based on halal awareness. Based on existing studies, we consider eight scopes total quality management include leadership, decision making, employee management, system approach to management, supplier management, process management, customer focus and continual improvement. Basically, this study can be applied by halal policy and decision makers in halal industry and halal studies researcher.
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