STRATEGIC ORGANIZATIONAL CHALLENGES AND SUSTAINABLE MANAGING HUMAN RESOURCES IN JORDAN SME LOGISTICS COMPANIES
Main Article Content
Abstract
Organizational development is a natural phenomenon in the world of administrative organizations. As it plays a significant role in enhancing the effectiveness and functionality of job performance. The human and organizational side is regarded as one of the most crucial components of a successful renaissance in the life of administration in general and human resources management. However, this paper aims to investigate the impact of strategic organizational challenges on managing human resources in the light of entrepreneurship as a moderate variable in Jordanian SME logistics companies. Smart PLS4 was used to analyze the data that collected via questionnaire. Probability sampling were used. A total of 527 questionnaires were collected from the respondents. The result of missing value analysis showed that there are 193 responses are missing. Moreover, the findings indicate that strategic organizational challenges positively and significantly affect the entrepreneurship capabilities and competitive advantage. In addition, entrepreneurship capabilities positively and significantly affect competitive advantage and human resources performance. Entrepreneurship capabilities have a mediator effect between variables. However, this study contributes to providing decision makers and policy makers; where adopting sustainable HR practices can benefit decision makers in Jordan SME logistics companies by improving employee retention, productivity, efficiency, reputation, and talent acquisition, while mitigating risks associated with legal, regulatory, and ethical issues.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Aboramadan, M., Albashiti, B., Alharazin, H., & Dahleez, K. A. (2020). Human resources management practices and organizational commitment in higher education: The mediating role of work engagement. International Journal of Educational Management.
Ahmad, E., Alsafadi, M., Mashal, A., Saleh, W., & Assaf, H. (2021). The impact of human resources (HR) activities on competitive advantage in private schools in Jordan: A case study. International Journal of Research in Business and Social Science (2147-4478), 10(4), 139–149. https://doi.org/10.20525/ijrbs.v10i4.1165
Albaz, M. M. A. (2019). The strategic role of human resources planning to achieve sustainable competitive advantage.
Alharbi, A., Alharbi, S., & Alqaidi, S. (2020). Guidelines for dental care provision during the COVID-19 pandemic. The Saudi Dental Journal.
Al-Jedaiah, M. N., & Albdareen, R. (2020). The effect of strategic human resources management (SHRM) on organizational excellence. Problems and Perspectives in Management, 18(4), 49.
Al-Omari, Mubarak, Lamia, Hamdi, & Sherifa. (2020). Public relations strategies for crisis management in higher education institutions (Corona crisis at the University of Bouira - as a model (Doctoral dissertation, université Bouira).
Al-Zaqeba, M. A. A., Hamid, S. A., dan Muhammad, I. (2018a). Tax Compliance Of Individual Taxpayers: A Systematic Literature Review. Proceedings of The IIER International Conference, 22nd-23rd April 2018. Istanbul, Turkey. Hal. 42 - 52
Al-Zaqeba, M. A. L. I. A., & AL-Rashdan, M, T. 2020. Extension of The TPB In Tax Compliance Behavior: The Role of Moral Intensity and Customs Tax. International Journal Of Scientific & Technology Research. ISSN 2277-8616. VOLUME 9, ISSUE 04.
Al-Zaqeba, M. A. L. I. A., & AL-Rashdan, M, T. 2020a. The Effect of Attitude, Subjective Norms, Perceived Behavioral Control on Tax Compliance in Jordan: The Moderating Effect of Costums Tax. International Journal Of Scientific & Technology Research. ISSN 2277-8616. VOLUME 9, ISSUE 04.
Al-Zaqeba, M., Jarah, B., Ineizeh, N., Almatarneh, Z., & Jarrah, M. (2022). The effect of management accounting and blockchain technology characteristics on supply chains efficiency. Uncertain Supply Chain Management, 10(3), 973-982.
AM, E. N., Affandi, A., Udobong, A., & Sarwani, S. (2020). Implementation of human resource management in the adaptation period for new habits. International Journal of Educational Administration, Management, and Leadership, 19-26.
Arqawi, S. M., Al Hila, A. A., Abu-Naser, S. S., & Al Shobaki, M. J. (2019). Strategic Orientation and Its Relation to the Development of the Pharmaceutical Industry for Companies Operating in the Field of Medicine in Palestine. International Journal of Academic Management Science Research (IJAMSR), 3(1).
Associates, D., 2020. COVID-19: Managing Your Human Resources In Vietnam. [online] Vietnam Briefing News. Available at: <https://www.vietnam-briefing.com/news/covid-19-managing-human-resources-vietnam.html/> [Accessed 18 May 2020].
Bisaria, Gaurav (2013). "Achieving Competitive Advantage By Private Management Colleges or Private University ", International Journal of Social & Interdisciplinary Research, 2(3). 1-17.
Blanchard, K. (2018). Leading at a higher level: Blanchard on leadership and creating high performing organizations. FT Press.
Boateng, A. (2007). The role of human resource information systems (HRIS) in strategic human resource management (SHRM). Master of Science Theses, Accounting Swedish School of Economics and Business Administration, Palovartijantie.
Boon, C., Den Hartog, D. N., & Lepak, D. P. (2019). A systematic review of human resource management systems and their measurement. Journal of management, 45(6), 2498-2537.
Cao, H., & Chen, Z. (2019). The driving effect of internal and external environment on green innovation strategy-The moderating role of top management’s environmental awareness. Nankai Business Review International.
Chan, X. (2011). A SWOT study of the development strategy of Haier Group as one of the most successful Chinese enterprises. International Journal of Business and Social Science, 2(11).
Cheng, B., Ioannou, I., & Serafeim, G. (2014). Corporate social responsibility and access to finance. Strategic management journal, 35(1), 1-23.
Cingöz, A. (2011). The effects of strategic human resources management and strategic human resources management on organizational performance and intrapreneurship (entrepreneurial performance): A research in Kayseri manufacturing industry. Unpublished Doctoral Dissertation, Erciyes University Institute of Social Sciences, Kayseri.
Collings, D. G., McMackin, J., Nyberg, A. J., & Wright, P. M. (2021). Strategic human resource management and COVID‐19: Emerging challenges and research opportunities. Journal of Management Studies.
Collings, D. G., Nyberg, A. J., Wright, P. M., & McMackin, J. (2021). Leading through paradox in a COVID‐19 world: Human resources comes of age. Human Resource Management Journal.
Collings, D. G., Nyberg, A. J., Wright, P. M., & McMackin, J. (2021). Leading through paradox in a COVID‐19 world: Human resources comes of age. Human Resource Management Journal.
Crane, A., & Matten, D. (2020). COVID‐19 and the future of CSR research. Journal of Management Studies.
Dave, M., Seoudi, N., & Coulthard, P. (2020). Urgent dental care for patients during the COVID-19 pandemic. Lancet, 395(10232), 1257.
Dilworth, J. (1992). Operation Management, Design Planning and Control for Manufacturing and Service. Mcgraw-Hill,Inc, NewYork.
Ellinger, A. E., Keller, S. B., & Baş, A. B. E. (2010). The empowerment of frontline service staff in 3PL companies. Journal of Business Logistics, 31(1), 79-98.
Esteves, A. M., & Vanclay, F. (2009). Social Development Needs Analysis as a tool for SIA to guide corporate-community investment: Applications in the minerals industry. Environmental impact assessment review, 29(2), 137-145.
Fadlallah, Nasr Al-Din Al-Amin, Suleiman, & Abdul Aziz Abdul Rahim. (2016). The role of human resource planning in raising the efficiency of the performance of employees
Fahd, Ibrahim George Hawa. 2013. The Impact of Logistics Management on Customer Satisfaction. Case study on Pacific International. Jordan.
Foo, Y. J., & Abdul Jalil, E. E. (2021). Strategic Planning of Reverse Logistics System Among Omnichannel Companies: A Qualitative Study. Journal Of Technology and Operations Management, 16(2), 45–61.
Galdino, K. M., Molina-Sieiro, G., Lamont, B. T., & Holmes Jr, R. M. (2022). Factor markets, institutional quality and firm formalisation: The contingent effect of economic conditions at the founding stage. International Small Business Journal, 02662426221101021.
Hamilton, R. H., & Sodeman, W. A. (2020). The questions we ask: Opportunities and challenges for using big data analytics to strategically manage human capital resources. Business Horizons, 63(1), 85-95.
Haseeb, M., Hussain, H. I., Kot, S., Androniceanu, A., & Jermsittiparsert, K. (2019). Role of social and technological challenges in achieving a sustainable competitive advantage and sustainable business performance. Sustainability, 11(14), 3811.
Hassanabadi, M. (2019). Strategic Thinking, Organizational Foresight, and Strategic Planning in High-tech SMEs in the UK. Bangor University (United Kingdom).
He, N. (2012). How to Maintain Sustainable Competitive Advantages-----Case Study on the Evolution of Organizational Strategic Management. International Journal of Business Administration, 3(5), 45.
Hitt, M. A., Arregle, J. L., & Holmes Jr, R. M. (2020). Strategic Management Theory in a Post‐Pandemic and Non‐Ergodic World. Journal of Management Studies.
Hsu, I. C., Yeh-Yun Lin, C. A. R. O. L., Lawler, J. J., & Wu, S. H. (2007). Toward a model of organizational human capital development: Preliminary evidence from Taiwan. Asia Pacific Business Review, 13(2), 251-275.
Huremović D. (2019) Brief History of Pandemics (Pandemics Throughout History). In: Huremović D. (eds) Psychiatry of Pandemics. Springer, Cham. https://doi.org/10.1007/978-3-030-15346-5_2
Huselid, M. A., Jackson, S. E., & Schuler, R. S. (1997). Technical and strategic human resources management effectiveness as determinants of firm performance. Academy of Management journal, 40(1), 171-188.
Ioannidis, J. P., Axfors, C., & Contopoulos-Ioannidis, D. G. (2020). Population-level COVID-19 mortality risk for non-elderly individuals overall and for non-elderly individuals without underlying diseases in pandemic epicenters. Environmental research, 188, 109890.
Islami, X., Mulolli, E., & Mustafa, N. (2018). Using Management by Objectives as a performance appraisal tool for employee satisfaction. Future Business Journal, 4(1), 94-108.
Izzetti, R., Nisi, M., Gabriele, M., & Graziani, F. (2020). COVID-19 transmission in dental practice: brief review of preventive measures in Italy. Journal of Dental Research, 0022034520920580.
Jarah, B., Jarrah, M., & Al-Zaqeba, M. (2022). The role of internal audit in improving supply chain management in shipping companies. Uncertain Supply Chain Management, 10(3), 1023-1028.
Jarah, B., Jarrah, M., & Al-Zaqeba, M. (2022). The role of internal audit in improving supply chain management in shipping companies. Uncertain Supply Chain Management, 10(3), 1023-1028.
Jarrah, M. A. A., Karadsheh, L., Naser, M., & Alhawari, S. (2019). The influence of human resources management processes (HRMPs) to achieving sustainable competitive advantage. In Human performance technology: Concepts, methodologies, tools, and applications (pp. 1433-1451). IGI Global.
Jeon, S. Y. (2018). A study on the effects of SME managers' entrepreneurship and CEO capabilities on corporate sustainability via improved management performance. Master's Dissertation, Gyeonggi University, Seoul.
Jordanian Ministry of Labor. 2022. Access on 12/05/2022. Available at http://www.mol.gov.jo/Default/EN
Kabyle. (2018). The role of human resources development in achieving sustainable development in the economic institution - a study of a group of Algerian economic institutions.
Kalogiannidis, S. 2021. The Impact of COVID-19 on Human Resource Management Practices and Future Marketing.
Kang (2003), “An Analysis on the Relationship between Structural Fitness and Performance in Hotel Industry”, Cultural Tourism Research, 5(2), 207-228 http://www.kasct.co.kr
Karnsomdee, P. (2021). The effects of government policy on organizational performance of provincial administration organization: mediating role of public entrepreneurship. F1000Research, 10(794), 794.
Kim, M. J. (2018). A Study of the Entrepreneurship and Social Capital in Organizational Performance. International Journal of Advanced Culture Technology, 6(4), 1-11.
Kim, M. J. (2020). The impact of entrepreneurship and management strategies on organizational performance perceived by members: focused on SMEs. International Journal of Advanced Culture Technology, 8(1), 26-37.
Kim, M. J. (2020). The impact of entrepreneurship and management strategies on organizational performance perceived by members: focused on SMEs. International Journal of Advanced Culture Technology, 8(1), 26-37.
Kim, Y. (2017). The organizational culture of Korean luxury hotels A Study on Management Performance. International Tourism Industry Association, 10(1), 7-36.
Lakhdar, H, M. 2015. The role of the modern strategy for human resources management in facing the challenges of the regulatory environment, a case study of the Cable Industry Corporation - Biskra - ENICAB. Master's thesis in political science. Human resource management. Faculty of Law and Political Sciences.
Lim, J. W., & Chang, S. I. (2018). A Study on Relationship between Social Entrepreneurship and Organizational Performance-Focused on Moderating Effect of Government support. Management & Information Systems Review, 37(2), 235-258.
Lu, H., Xu, W., Cai, S., Yang, F., & Chen, Q. (2022). Does top management team responsible leadership help employees go green? The role of green human resource management and environmental felt‐responsibility. Corporate Social Responsibility and Environmental Management, 29(4), 843-859.
Lumpkin, G. T., & Dess, G. G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance. Academy of management Review, 21(1), 135-172.
Mahat, N., Mahat, I. R. B., & Mustafa, M. S. A. (2021). Covid-19 pandemic: issues and challenges among women entrepreneurs in Malaysia. International Journal of Academic Research in Business and Social Sciences, 11(6), 231-239.
Mathur, P. (2015). Achieving competitive advantage through employees. International Journal of Arts, Humanities and management sciences, 1(9), 66-71.
Muharram S, A & Mohammed I, M. (2020). The impact of the Corona pandemic on the social safety net system in Egypt.
Musambayi, N. J. (2018). Leadership and firm entrepreneurial performance in county governments in Kenya. Journal of Global Entrepreneurship Research, 8(1), 1-12.
Nielsen, S. C. (2012). Pursuing security in cyberspace: Strategic and organizational challenges. Orbis, 56(3), 336-356.
Oculi, C., &Pawlowski, S. (2004). The Delphi method as a research tool: an example, design considerations and applications, Information & Management, 42(1), 15-29.
Orakwue, A., & Iguisi, O. (2020). Conceptualizing entrepreneurship in human resource management. International Journal of Research in Business and Social Science (2147- 4478), 9(3), 85–93. https://doi.org/10.20525/ijrbs.v9i3.692
Petuskiene, E., & Glinskiene, R. (2011). Entrepreneurship as the basic element for the successful employment of benchmarking and business innovations. Economics and Management, 22(1), 69-77.
Petuskiene, E., & Glinskiene, R. (2011). Entrepreneurship as the basic element for the successful employment of benchmarking and business innovations. Economics and Management, 22(1), 69-77.
Quraish, M. (2016). Managing human resources and its impact on administrative creativity in industrial ministry in Baskara-Algerie. Journal of Muhammad Kheidar University, 3(1), 183-201.
Ramezanpoor, N. G., Davari, A., & Dehghan, N. A. A. (2017). The effect of intellectual capitals on competitive advantage with the mediating effects of technological entrepreneurship (Case study: Companies based in the incubators centers of Tehran).
Ramous Agyare, G. Y., Mensah, L., Aidoo, Z., & Ansah, I. O. (2016). Impacts of performance appraisal on employees’ job satisfaction and organizational commitment: A case of microfinance institutions in Ghana. International Journal of Business and Management, 11(9), 281-297.
Razavi, S. M. J., & Talebpour, M. (2018). An explanation of the role of effective strategies on developing human resources, organizational entrepreneurship and organizational development (Case study: employees of sport and youth ministry, Iran). New Trends in Sport Management, 6(20), 67-79.
Saastamoinen, J., Reijonen, H., & Tammi, T. (2020). SMEs' market orientation toward public sector customers in public procurement. International Journal of Public Sector Management.
Salamzadeh, A., Tajpour, M., & Hosseini, E. (2019). Corporate entrepreneurship in University of Tehran: does human resources management matter?. International journal of knowledge-based development, 10(3), 276-292.
Shepherd, D. A., Williams, T. A., & Patzelt, H. (2015). Thinking about entrepreneurial decision making: Review and research agenda. Journal of management, 41(1), 11-46.
Struckell, E., Ojha, D., Patel, P. C., & Dhir, A. (2022). Strategic choice in times of stagnant growth and uncertainty: An institutional theory and organizational change perspective. Technological Forecasting and Social Change, 182, 121839.
Suseno, Y., & Pinnington, A. H. (2017). The war for talent: Human capital challenges for professional service firms. Asia Pacific Business Review, 23(2), 205-229.
Ubaldi, B. (2013). Open government data: Towards empirical analysis of open government data initiatives.
United Nations Geneva. (2021). White Paper Pandemic Crisis Trade-Related Response.
Vijaya, C., Das, M., & Das, M. M. (2015). Entrepreneurship Competencies and Competitive Advantage of Small and Medium Enterprises of Odisha: A Statistical Analysis. International Journal of Management, 6(1), 740-757.
Wirda, F., & Rivai, H. A. (2019). Competitive advantage: Mediation effect between entrepreneurial competency and business performance creative industries in West Sumatera-Indonesia. Academy of Entrepreneurship Journal, 25(1), 1-11.
Wirtz, B. W., Piehler, R., Thomas, M. J., & Daiser, P. (2016). Resistance of public personnel to open government: A cognitive theory view of implementation barriers towards open government data. Public Management Review, 18(9), 1335-1364.
Ziyae, B. and Sadeghi, H. (2021), "Exploring the relationship between corporate entrepreneurship and firm performance: the mediating effect of strategic entrepreneurship", Baltic Journal of Management, Vol. 16 No. 1, pp. 113-133. https://doi.org/10.1108/BJM-04-2020-0124