THE IMPACT OF QUALITY MANAGEMENT SYSTEMS ON THE ORGANIZATION PERFORMANCE OF MANUFACTURING FIRMS
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Abstract
Many empirical studies that suggest that ISO certification has no effect on performance continue to cast doubt on the effectiveness of quality management systems (QMS) on performance. This paper examines quality management systems and how they affect the performance of manufacturing firms in Malaysia because of this contradiction and the dearth of empirical studies there. Food processing companies still struggle to put quality management systems into practice in a way that results in improved organizational performance. As a tactic to obtain a competitive edge in the target market through the creation of superior product quality, market growth, and improved customer satisfaction, many manufacturing businesses in Malaysia are still finding it difficult to adopt efficient quality management systems.
The article offers deeper understandings into the advantages of quality management systems, methods, and concepts that managers should consider for any certification, including ISO, TQM, & others, to be effectively applied and then transfer to improved company performance. The study discovered a significant positive relationship between the competitive performance of a firm and the quality management techniques under investigation. These quality practices—which include top management support, capacity expansion, adoption and exploitation of information technology, and control measures—are essential to achieving and maintaining this competitive performance.
The study suggests that manufacturing companies should concentrate on changing the organizational culture as a whole in order to make it overtly quality-oriented. In order for the company to reap the rewards of a quality management system, it is essential to regularly conduct training in this area in order to instill habits and make employees more amenable to the change of working methods. Organizations may increase internal efficiency via the use of quality management strategies, which is a must for competing in the global market.
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