THE ADMINISTRATIVE JUDICIAL SERVICES QUALITY IN EGYPT “PERFORMANCE OF THE JUDICIAL SERVICES”

Abstract

Egypt has succeeded in achieving steady steps in implementing its strategy to build a digital Egypt, through which an integrated digital system is established to provide government services in a simplified manner that saves time and effort and eliminates red tape, and corruption to achieve better government services quality. Digital government has provided opportunities for judicial bodies to adapt information technology to serve justice and law and achieve better judicial service quality, considering that the concept of measuring judicial service quality applied to the judiciary is the subject of heated debates worldwide. For a long time, measuring the judicial services quality has been based on identifying a few indicators focusing on a few specific aspects of the justice system till 2012. However, international organizations including the Organization for Economic Co-operation and Development (OECD), the European Commission for The Efficiency of Justice (CEPEJ), and the World Bank, monitor several quality and performance indicators commonly applied in European countries and the rest of the world. Furthermore, since 2013, the European justice scorecard, published annually by the European Commission (CEPEJ), provides information on the judicial services quality, independence, and effectiveness of the justice system in all member states. This research paper will measure the quality of justice for Egyptian State Council (ESC) judicial services focusing on measuring the performance of the judicial services indicators according to the European Commission (CEPEJ), which is significant as it constitutes a source of information on significant indicators of the administrative judicial services quality in Egypt.