A CAUSAL MODEL DEVELOPMENT FOR THE NURSING SERVICE QUALITY IN HOSPITALS UNDER THE OFFICE OF THE PERMANENT SECRETARY, MINISTRY OF PUBLIC HEALTH
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Abstract
The objectives of this research (SEM) were 1) to develop and verify the consistency of the model, 2) to study the direct and indirect effects of causal factors on nursing service quality in hospitals under the office of the permanent secretary, Ministry of Public Health. The sample is professional nursing personnel and service recipients or patient. The research tools were questionnaires for providers and service recipients . Latent variables were: 1) environmental factors in nursing practice 2) providers factors 3) job Satisfaction factors 4) service recipients factors Analyze research results with SEM.The results showed that 1) the developed model was consistent with the empirical data.( χ2 = 84.88, df = 67, p= 0.069, χ2/df = 1.27, CFI= 1.00, GFI=0.98, AGFI = 0.94, RMSEA = 0.025) 2) Nursing service quality was directly influenced by the service recipients or patient factor the most. Followed by the factor of job satisfaction. and environmental factors in nursing practice. and is indirectly influenced by the provider factor and service recipients or patient factors. Through the factor of job satisfaction.
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