PUBLIC SERVICE ACCOUNTABILITY IN THE IMPLEMENTATION OF BUILDING PERMIT (IMB) SERVICES IN MAKASSAR CITY

Abstract

This research aims to find out about the accountability of public services as organizers in Makassar City building construction permits (IMB), based on Makassar City Regional Regulation No.15 of 2004 concerning Building Planning. regarding the granting of building construction permits (IMB) because building construction permits (IMB) are one of the levies or original regional income of Makassar City. The licensing administration service office and the Spatial and Building Planning Service which is the provider of building construction permit (IMB) services must have the capability to provide service to the community. In an effort to realize services that are accountable to service users, one of the capabilities that must be possessed is accountability, namely a measure that shows how much the level of service delivery conforms to the external values or norms that exist in society or that are held by stakeholders. The problem that arises currently is the reality of implementing service functions in the field of Building Construction Permits (IMB) in the city of Makassar. And with the stipulation of Minister of PAN Decree Number.26/KEP/ M.PAN/6/2004 concerning General Guidelines for the Implementation of Public Services. is a reference for all public service providers to improve the quality of service transparency and accountability. The results of the research show that the high level of development in the city of Makassar can be seen from the number of building construction permits issued by the Makassar city government which reached 26,910 IMB in 2017. The number of building permits issued by the government from year to year shows the high awareness of the people of Makassar city to comply with the regulations that have been issued. determined by the government. It is not surprising that this is what contributes to Regional Original Income (PAD), which continues to experience surpluses from year to year. The high level of contribution made by the community in Regional Original Income (PAD) is not as high as the level of service received by the authorities.