LEGAL COMPONENT OF THE TOURISM SYSTEM TO MAKE CONSENSUS DECISIONS WITH MICMAC PROSPECTIVE TECHNIQUE: CASE STUDY OF THE MUNICIPALITY OF LA VEGA - CUNDINAMARCA
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Abstract
The research presents the law component of the tourism system that contributes to consensus decision-making of the actors in the supply chain. The primary actors (hotels, agencies, sites, and tourists) and their relationships with the secondary actors (transporters, entertainment, artisans, and guides) allow the real experience of the tourist. Meanwhile, the system's strategic decisions are carried out in isolation, causing a deterioration in the provision of regular tourist services and experiences; Therefore, the tourism system to improve strategic decision-making in consensus will resort to the creation of prospective scenarios from a legal perspective.
The prospective methodology in the municipality of La Vega-Cundinamarca was applied to 12 experts with a DELPHI-type survey who selected the key variables to build future scenarios with the MICMAC technique. 22 key variables were found that yielded 12 future scenarios in Regnier's abacus: 2 desirable, 1 optimistic, 3 plausible, 2 trendy, 2 pessimistic, and 2 terrible; concluding that the actors must be trained and legally supported by their resources and capabilities to apply the scenarios and not continue with the deterioration of the sector and the environment.
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