DELIVERY AND POST DELIVERY ISSUES IN E-COMMERCE CONSUMER GOODS AND SERVICES: A STUDY OF INDIAN JUDICIAL APPROACH
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Abstract
In e-commerce, the fundamental consumer issues have always been with respect to bad delivery, late delivery, non-delivery, improper information with respect to delivery and non-compliance of post-delivery obligations with respect to goods or services. Issues with respect to delivery is the primary concern for consumers in e-commerce which restrain consumers from going online for buying goods or hiring services. In India, though recently enacted the Consumer Protection Act, 2019 tries to resolve the delivery issues of online consumers to a limited extent; however, the Act fails to encompass the larger issues with respect to delivery in e-commerce. Indian judiciary and quasi-judicial consumer courts have contributed to a greater extent in absence of a concrete legislative framework vis-à-vis delivery issues in e-commerce. This paper tries to analyse Indian judicial and quasi-judicial contribution in resolving consumers’ issues with respect to delivery of goods or services and post-delivery compliances by sellers and service providers in e-commerce.
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