THE IMPACT OF CLOUD MANUFACTURING ON IMPROVING SERVICE QUALITY / ANALYTICAL DESCRIPTIVE RESEARCH FOR THE OPINIONS OF A GROUP OF EMPLOYEES IN ASIA CELL COMPANY.
Main Article Content
Abstract
: Purpose: This research aims to investigate the impact of Cloud Manufacturing on improving Service Quality. Cloud Manufacturing is one of the most prominent modern concepts in Industry 4.0, which is expected to have a significant impact on Quality.
Theoretical Framework: In the era of Industry 4.0, new opportunities arise for organizations to maintain a consistently high level of quality and meet the dynamic change in the needs of their customers, and new ideal levels of performance can be reached by Cloud Manufacturing. Therefore, the research provides a framework of knowledge for some of the intellectual and conceptual foundations of the research variables, represented by (Cloud manufacturing, Service Quality).
Design/Methodology/Approach: The analytical descriptive approach is mainly used in presenting, analyzing and interpreting the research data. which include the field method, a questionnaire form for data collection and analysis. as the research is applied to a sample of workers, including administrators and technicians, consisting of (74) individuals. The research population is represented by the Asia Cell Company in Iraq, as the Karbala branch is chosen as a sample for research.
Findings: The research is depended on a set of statistical tools (Percentages, Arithmetic Means, Standard Deviations, Relative Importance, Correlation Coefficient, and Regression), in analyzing data and testing hypotheses through the use of programs (SPSS v.28, Smart-Plas3, Microsoft Excel 2016), with to describe diagnose variables and measure the relationship Correlation and Impact between them.
Research, Practical & Social implications: While companies search to improve the work system and achieve the best performance, which is the important part in the aspects of distinguished management, through improving quality and eliminating losses and damage. And innovating new methods and procedures for quality to reach perfect control in manufacturing. Cloud manufacturing provides the right environment for quality improvement.
Originality/value: This research came as the first study in Iraq in general and in Asia Cell Company in particular, which search from a managerial perspective, and studies the advantages of Cloud Manufacturing and its impact on improving the Service Quality.
Article Details
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