COMPUTERIZED COMPUTER COMMUNICATION SYSTEMS OF THE BALANCED SCORECARD IN EDUCATIONAL MANAGEMENT
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Abstract
The present work allows the establishment of contingency measures to deal with eventualities of the economic environment, generating liquidity and solvency in its financial operations through the rigorous fulfillment of the objectives set forth by the Balanced Scorecard, in such a way that both the financial indicators as well as the Proposed to measure the management of the company are the most favorable and demonstrate the growth of it.
This study generates analytical tools that allow rigorous fulfillment of the objectives of the Balanced Scorecard in the perspective of the clients, in order to give the service an added value through the activities proposed in the planning, allowing to reach an index Of customer satisfaction according to the quality of the service offered.The updating of the official documents according to the planning established in the Integral Scorecard constitute a technical support tool within the company and at the same time allows to optimize the management and organizational performance in general and each One of its members.It will also provide guidance and guidance to establish an annual training plan as well as the motivators that will enable the company's staff to obtain the professional incentives necessary to preserve the entity's human capital and thus to obtain quality human talent and to maintain The customer satisfied with the service offered.
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