DIGITAL MARKETING AND CUSTOMER ACQUISITION IN AN AGRO-INDUSTRIAL COMPANY

Main Article Content

ESTELA-YOMONA, REYLIS MICHEL, JORGE ANTONIO VASCO VASCO, JUAN CARLOS POMAQUERO YUQUILEMA, JOSÉ FERNANDO LÓPEZ AGUIRRE

Abstract

The present study presented as a general objective to determine the level of relationship between digital marketing and customer acquisition in the company Agroindustrias Dane S.R.L., Tarapoto, 2022, the methodology used was basic, correlational scope, quantitative approach and non-experimental cross-sectional design. , the study sample consisted of 201 employees of the company, who provided information through a survey with a questionnaire consisting of 20 items measured on the Likert scale,  being validated by the opinion of 5 experts and presenting high reliability. through Cronbach's Alpha statistic. The results found were that a Spearman's Rho coefficient = 0.770 was determined between digital marketing and customer acquisition, a Spearman's Rho coefficient = 0.622 between content marketing and customer acquisition, a Spearman's Rho coefficient = 0.673 between social media marketing and customer acquisition. The conclusions reached were that there is a direct and high significant relationship between digital marketing and customer acquisition, in addition there is a direct and moderate significant relationship between content marketing and customer acquisition, as well as for social media marketing and customer acquisition.

Article Details

Section
Corporate / Business Law
Author Biography

ESTELA-YOMONA, REYLIS MICHEL, JORGE ANTONIO VASCO VASCO, JUAN CARLOS POMAQUERO YUQUILEMA, JOSÉ FERNANDO LÓPEZ AGUIRRE

1Estela-Yomona, Reylis Michel, 2Jorge Antonio Vasco Vasco, 3Juan Carlos Pomaquero Yuquilema, 4José Fernando López Aguirre

1Universidad César Vallejo

2Docente Investigador Escuela Superior Politécnica de Chimborazo Facultad de Administración de Empresas, Carrera de mercadotecnia,

3Docente investigador Escuela Superior Politécnica de Chimborazo -

4Investigador Escuela Superior Politécnica de Chimborazo

References

Adaviruku, D., Mumtaz, T., & Javed, M. (2021). Enhancing digital marketing performance through usage intention of ai-powered websites. IAES International Journal of Artificial Intelligence, 10(4), 810–817. https://doi.org/10.11591/ijai.v10.i4.pp810-817

Alshaketheep, K. M. K. I., Salah, A. A., Alomari, K. M., Khaled, A. S. D., & Jray, A. A. A. (2020). Digital marketing during COVID 19: Consumer’s perspective. WSEAS Transactions on Business and Economics, 17, 831–841. https://doi.org/10.37394/23207.2020.17.81

Apaza, J. C. (2019). The new professional profiles in the area of digital marketing. Life & History, 5(2), 65–76. https://doi.org/10.33326/26176041.2018.8.766

Badu, E., O’brien, A. P., & Mitchell, R. (2019). An integrative review on methodological considerations in mental health research - design, sampling, data collection procedure and quality assurance. Archives of Public Health, 77(1), 1–15. https://doi.org/10.1186/s13690-019-0363-z

Barrera, G. I. (2021). Digital marketing plan to increase the influx of national visitors in the province of Ferreñafe - Lambayeque. Horizonte Empresarial Magazine, 657–666. https://doi.org/https://doi.org/10.26495/rce.v8i2.2029

Bravo, A. J. (2021). Impact of digital marketing on SMEs of the commercial emporium Gamarra - Lima 2019 -2020. Revista Científica Horizonte Empresarial, 238–248. https://doi.org/10.26495/rce.v8i1.1626

Busca, L., & Bertrandias, L. (2020). A Framework for Digital Marketing Research: Investigating the Four Cultural Eras of Digital Marketing. Journal of Interactive Marketing, 49, 1–19. https://doi.org/10.1016/j.intmar.2019.08.002

Casteel, A., & Bridier, N. L. (2021). Describing populations and samples in doctoral student research. International Journal of Doctoral Studies, 16, 339–362. https://doi.org/10.28945/4766

Chinakidzwa, M., & Phiri, M. (2020). Impact of digital marketing capabilities on market performance of small to medium enterprise agro-processors in Harare, Zimbabwe. Business: Theory and Practice, 21(2), 746–757. https://doi.org/10.3846/btp.2020.12149

Daud, I., Nurjannah, D., Mohyi, A., Ambarwati, T., Cahyono, Y., Haryoko, A. D. E., Handoko, A. L., Putra, R. S., Wijoyo, H., Ari-Yanto, A., Ari-Yanto, A., & Jihadi, M. (2022). The effect of digital marketing, digital finance and digital payment on finance performance of indonesian smes. International Journal of Data and Network Science, 6(1), 37–44. https://doi.org/10.5267/J.IJDNS.2021.10.006

De Vries, L., Gensler, S., & Leeflang, P. S. H. (2017). Effects of traditional advertising and social messages on brand-building metrics and customer acquisition. Journal of Marketing, 81(5), 1–15. https://doi.org/10.1509/jm.15.0178

Dwityas, N. A., Mulyana, A., Hesti, S., Briandana, R., & Kurniasari, P. M. (2020). Digital Marketing Communication Strategies: The Case of Indonesian News’ Portals. International Journal of Economics and Business Administration, VIII(3), 307–316. https://doi.org/10.35808/ijeba/517

Ekaterina, K. (2019). A cross-sectional research on safety culture success factors: Experience of russia safety culture success factors. International Journal of Recent Technology and Engineering, 8(3), 4542–4549. https://doi.org/10.35940/ijrte.C6822.098319

Elera, H. T. (2020). Digital marketing for customer acquisition in the metal construction company Telvar, Motupe [César Vallejo University]. https://repositorio.ucv.edu.pe/handle/20.500.12692/48787

Farías, N. D. R., & Orihuela, K. V. (2020). Marketing mix strategies for attracting customers in the company Servisalud Nort S.A.C., Chiclayo. Revista Científica Horizonte Empresarial, 135–144. https://doi.org/https://doi.org/10.26495/rce.v7i2.1483

Ghnatios, C., & Barasinski, A. (2021). A nonparametric probabilistic method to enhance PGD solutions with data-driven approach, application to the automated tape placement process. Advanced Modeling and Simulation in Engineering Sciences, 8(1), 1–13. https://doi.org/10.1186/s40323-021-00205-5

Goldman, S. P. K., van Herk, H., Verhagen, T., & Weltevreden, J. W. J. (2021). Strategic orientations and digital marketing tactics in cross-border e-commerce: Comparing developed and emerging markets. International Small Business Journal: Researching Entrepreneurship, 39(4), 350–371. https://doi.org/10.1177/0266242620962658

Gupta, P., Steward, M., Narus, J., & Seshadri, D. V. R. (2021). Pursuing Digital Marketing and Sales Transformation in an Emerging Market: Lessons from India’s Tata Steel. Vikalpa, 46(4), 197–208. https://doi.org/10.1177/02560909211054700

Hagen, D., Risselada, A., Spierings, B., Weltevreden, J. W. J., & Atzema, O. (2022). Digital marketing activities by Dutch place management partnerships: A resource-based view. Cities, 123. https://doi.org/10.1016/j.cities.2021.103548

Hashim, A., Tahir, L. M., Borhandden Musah, M., Atan, N. A., Nisrin, S., Anis, M., Musah, M. B., & Atan, A. (2020). Application of rasch analysis in measuring teacher collegial supervisory instrument’s reliability and validity. Universal Journal of Educational Research, 8(11), 6–14. https://doi.org/10.13189/ujer.2020.082302

Herhausen, D., Miočević, D., Morgan, R. E., & Kleijnen, M. H. P. (2020). The digital marketing capabilities gap. Industrial Marketing Management, 90, 276–290. https://doi.org/10.1016/j.indmarman.2020.07.022

Hernandez, C. G. (2019). Digital marketing and customer acquisition in the law firm Iustitia Legalis S.A.C., Callao, 2019 [César Vallejo University]. https://repositorio.ucv.edu.pe/handle/20.500.12692/38412

Hernández, R., & Mendoza, C. P. (2018). Research methodology: routes: quantitative, qualitative and mixed. http://repositorio.uasb.edu.bo:8080/handle/54000/1292

Jonsson, E. N., & Nyberg, J. (2022). A quantitative approach to the choice of number of samples for percentile estimation in bootstrap and visual predictive check analyses. CPT: Pharmacometrics & Systems Pharmacology, 1, 1–14. https://doi.org/10.1002/PSP4.12790

Kalugina, G. A., & Ryapukhin, A. V. (2021). Methods of digital marketing positioning in the global civil passenger aircraft market. Business Informatics, 15(4), 36–49. https://doi.org/10.17323/2587-814X.2021.4.36.49

Kumar, G. A., & Kumar, A. R. (2019). Employing gamification methods to increase customer engagement in digital marketing. International Journal of Recent Technology and Engineerin, 8(2), 869–872. https://doi.org/10.35940/ijrte.B1366.0882S819

Lazo, M., Cueva, L., & Andrade, L. (2021). e-Business Model to Optimise Sales through Digital Marketing in a Peruvian Company. International Journal of Advanced Computer Science and Applications, 12(11), 739–748. https://doi.org/10.14569/IJACSA.2021.0121184

Ma, Y., & Wan, Y. (2021). Data analysis method of intelligent analysis platform for big data of film and television. Complexity, 2021(1), 1–10. https://doi.org/10.1155/2021/9947832

Makrides, A., Vrontis, D., & Christofi, M. (2020). The Gold Rush of Digital Marketing: Assessing Prospects of Building Brand Awareness Overseas. Business Perspectives and Research, 8(1), 4–20. https://doi.org/10.1177/2278533719860016

Meire, M., Ballings, M., & Den, D. V. (2017). The added value of social media data in B2B customer acquisition systems: A real-life experiment. Decision Support Systems, 104, 26–37. https://doi.org/10.1016/j.dss.2017.09.010

Noerlina, & Mursitama, T. N. (2022). The Role of Digital Marketing in Engaging SMEs and Education Institution in Emerging Economy. WSEAS Transactions on Business and Economics, 19, 660–665. https://doi.org/10.37394/23207.2022.19.58

Novins, D. K., Althoff, R. R., Billingsley, M. K., Cortese, S., Drury, S. S., Frazier, J. A., Henderson, S. W., McCauley, E. A., & White, T. J. H. (2018). Study registration: Encouraging the practice of hypothetical-deductive research in the journal. Journal of the American Academy of Child and Adolescent Psychiatry, 57(12), 901–902. https://doi.org/10.1016/j.jaac.2018.10.004

Novytska, I., Chychkalo-Kondratska, I., Chyzhevska, M., Sydorenko-Melnyk, H., & Tуtarenko, L. (2021). Digital marketing in the system of promotion of organic products. WSEAS Transactions on Business and Economics, 18, 524–530. https://doi.org/10.37394/23207.2021.18.53

Nuseir, M., & Refae, G. E. (2022). The effect of digital marketing capabilities on business performance enhancement: Mediating the role of customer relationship management (CRM). International Journal of Data and Network Science, 6(2), 295–304. https://doi.org/10.5267/j.ijdns.2022.1.008

Oklander, M., Oklander. T., Yashkina, O., Pedko, I., & Chaikovska, M. (2018). Analysis of techonological innovations in digital marketing. Eastern-European Journal of Enterprise Technologie, 5(3), 80–91. https://doi.org/10.15587/1729-4061.2018.143956

Ordoñez, T., & Vives, C. A. (2021). Digital marketing and increased sales in the company NPC Servicios Generales, Chiclayo. Revista Científica Horizonte Empresarial, 702–708. https://doi.org/https://doi.org/10.26495/rce.v8i2.2033

Oré, S., & Vicente, W. (2021). The effect of digital marketing on customer relationship management in the education sector: Peruvian case. Uncertain Supply Chain Management, 9(3), 549–554. https://doi.org/10.5267/j.uscm.2021.6.007

Pizarro, G. R. (2022). Digital marketing and customer acquisition in restaurants in Huacachina in Ica, 2021. https://repositorio.ucv.edu.pe/handle/20.500.12692/90880

Pollák, F., & Markovič, P. (2021). Size of business unit as a factor influencing adoption of digital marketing: Empirical analysis of SMEs operating in the central European market. Administrative Sciences, 11(3). https://doi.org/10.3390/admsci11030071

Rahim, H. A., Ibrahim, S., Kamaruddin, S. A. A., Ghani, N. A. M., & Musirin, I. (2020). Exploration on digital marketing as business strategy model among Malaysian entrepreneurs via neurocomputing. IAES International Journal of Artificial Intelligence (IJ-AI, 9(1), 18–24. https://doi.org/10.11591/ijai.v9.i1.pp18-24

Rashid, S. M. R. A., Hassan, F., Sharif, N. M., Rahman, A. A., & Mahamud, M. A. (2021). The role of digital marketing in assisting small rural entrepreneurs amidst Covid-19 movement control order (MCO): A case study in Peninsular Malaysia. Academic Journal of Interdisciplinary Studies, 10(4), 70–80. https://doi.org/10.36941/AJIS-2021-0099

Rosokhata, A., Rybina, O., Derykolenko, A., & Makerska, V. (2020). Improving the Classification of Digital Marketing Tools for the Industrial Goods Promotion in the Globalization Context. Journal Sciedu Press, 11(4), 42–52. https://doi.org/10.5430/rwe.v11n4p42

Rozali, M. Z., Puteh, S., Nur, F. A., Hidayah, N., & Mohd, H. F. (2022). Reliability and validity of instrument on academic enhancement support for student-athlete using rasch measurement model. Asian Journal of University Education, 18(1), 290–299. https://doi.org/10.24191/ajue.v18i1.17199

Setkute, J., & Dibb, S. (2022). “Old boys’’ club”: Barriers to digital marketing in small B2B firms.” Industrial Marketing Management, 102, 266–279. https://doi.org/10.1016/J.INDMARMAN.2022.01.022

Shi, Y., Wang, D., & Zhang, Z. (2022). Categorical evaluation of scientific research efficiency in chinese universities: Basic and applied research. Sustainability (Switzerland), 14(8), 1–16. https://doi.org/10.3390/su14084402

Silva, L. S., & Ramos, E. V. (2019). Digital marketing strategy to improve the recruitment of students in the School of Management, virtual modality, Universidad Señor de Sipán, Peru. Scientific Journal Epistemia, 1–11. https://doi.org/https://doi.org/10.26495/re.v1i1.1042

Soedarsono, D. K., Mohamad, B., Abbas Adamu, A., & Aline Pradita, K. (2020). Managing Digital Marketing Communication of Coffee Shop Using Instagram. International Journal of Interactive Mobile Technologies, 14(5), 108–118. https://doi.org/10.3991/ijim.v14i05.13351

Suyón, R. G. (2019). Digital marketing plan to expand the fundraising of the SOS Chiclayo children's village. Scientific Journal Epistemia, 1–10. https://doi.org/https://doi.org/10.26495/re.v1i1.1037

Tavakol, M., & Pinner, G. (2019). Using the many-facet rasch model to analyse and evaluate the quality of objective structured clinical examination: A non-experimental cross-sectional design. BMJ Open, 9(9), 1–9. https://doi.org/10.1136/bmjopen-2019-029208

Vicente, W., & Cano, L. M. (2022). The effect of digital marketing on the management of relationships with university students in times of covid-19. International Journal of Data and Network Science, 6(1), 59–66. https://doi.org/10.5267/J.IJDNS.2021.10.004

Wang, Y. R., Chang, S. H., Ma, X. M., Li, J. Y., Zhang, R. X., & Fang, J. Q. (2021). Correlational research on facial and clinical characteristics of adolescents with obsessive-compulsive disorder. BMC Psychiatry, 21(1), 1–8. https://doi.org/10.1186/s12888-021-03612-5

Yousuf, H., & Zainal, A. Y. (2020). Quantitative approach in enhancing decision making through big data as an advanced technology. Advances in Science, Technology and Engineering Systems, 5(5), 109–116. https://doi.org/10.25046/aj050515